Find the most frequently asked topics on ae77 right here.
It's not uncommon to run into minor hiccups while betting or gaming online. Maybe you sent money via bKash but it hasn't shown up in your balance, or you're having trouble logging in, or you're not sure how a bonus works — these things happen. The ae77 Help Center is built to help you through exactly these situations, quickly and effectively.
Ae77's support team is built with Bangladeshi users in mind. Our agents speak Bangla and have a strong understanding of the local context. You don't need to write in English — ask your questions in Bangla and get answers in Bangla.
Ae77's live chat support is available 24/7, every day of the week. On average, a support agent responds within three minutes — making it one of the fastest response times in Bangladesh's betting industry.
Payment-related issues are the most common queries at the ae77 Help Center. In most cases, you can resolve them on your own.
Deposit Not Showing in Balance: After sending money via bKash or Nagad, check whether you've submitted the transaction ID through ae77's form — this step is often missed. If the ID has been submitted but your balance hasn't updated within 10 minutes, share the transaction ID with us via live chat.
Withdrawal Showing as Pending: bKash withdrawals are usually completed within 3–5 minutes. During peak hours, it may take 15–20 minutes. If your withdrawal has been pending for more than 30 minutes, please contact support.
Money Sent to the Wrong Account: In this situation, contact ae77 live chat immediately. Provide the transaction ID, amount, and time. Our payments team will resolve the issue as quickly as possible.
All payments on ae77 are monitored 24/7. Any unusual transaction automatically triggers a system alert, and our support team will notify you right away.
What to Do When You Have a Betting Issue
You may occasionally run into issues while betting on ae77. Whether a match gets cancelled, a bet settlement looks incorrect, or cash out isn't working — ae77 has a clear policy for each of these situations.
If a match is cancelled or abandoned, ae77 automatically refunds the stake for that bet. Refunds are typically processed within one hour of the cancellation announcement. For accumulator bets, the cancelled match is removed and the odds are recalculated based on the remaining selections.
If you have any doubts about a bet settlement, you can check it yourself. Go to 'Bet History' on ae77 to view a full breakdown of every bet. If you spot any discrepancy, contact support right away. ae77's settlement team will investigate and respond within 24 hours.
During live betting, connection issues can occasionally cause a bet to fail. First, check whether your balance has been deducted. If it has but the bet wasn't placed, contact support right away with a screenshot.
The ae77 Help Center features a knowledge base with answers to hundreds of questions, already prepared for you. Simply type your issue into the search box above and instantly find relevant articles. Most common problems can be resolved right here.
If you still can't find a solution, come to ae77 live chat. Our agents are friendly and patient. The more detail you can provide — when the issue occurred, what steps you took, and what you're seeing — the faster we can resolve it.
The ae77 support team is always here for you.
